PRIVACY POLICY
PURPOSE
DecodeTek, LLC. (Decodetek), respects the privacy of its customers, business partners, and users of its applications and its Website. The DecodeTek Privacy Statement (the "Privacy Statement") describes the information that we collect, how we obtain the information, and how we may use or disclose that information. This Privacy Statement also describes the measures we take to protect the security of the information and how individuals can contact us about our privacy practices
SCOPE
This Privacy Statement only covers our privacy practices with respect to the collection, use, and disclosure of information obtained: (i) through the DecodeTek websites at www.decodetek.com, and (ii) about the use of our partner’s hosted software applications (the "Subscription Service") and related support services ("Support Services"). In this Privacy Statement, the Subscription Service and the Support Services are collectively referred to as the "Service."
For the purposes of this Privacy Statement:
"Customer" means any entity that purchases the Service.
"Customer Data" means the electronic data uploaded into the Subscription Service by or for Customer or its Users.
"Visitor" means a visitor of the Website.
"User” means an individual authorized by the Customer to access and use the Subscription Service.
WEBSITE
How We Obtain Information
As further described below, we collect several types of information from and about our Visitors.
Information you provide to us
When filling out forms on our Website we collect personal information, including without limitation, name, mailing address, email address, and telephone number.
When you enter a contest or promotion we sponsor.
When you report a problem with our Website.
When you contact us.
When you complete our surveys.
Other information you may submit to us related to your use of our Website.
Information from third parties
DecodeTek may collect and use the information we receive from third parties in connection with your use of the Website. For instance, DecodeTek uses a third party for reporting and analytics to measure the effectiveness of our Website and marketing efforts and to identify areas for improvement.
Information we collect as you navigate through the Website
As you navigate through the Website, we may also collect details about your visits to our Website including, but not limited to, your IP address, usage patterns, traffic data, location data, logs, and other communication 3 data and the resources that you access, as well as information about your computer and internet connection, including your operating system and browser type.
Cookies and Other Forms of Automated Collection
We use “cookies” to help us improve our Website. A cookie is a small file stored on the hard drive of your computer. We may use cookies to obtain information about your general Internet usage and to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website.
Speed up your searches.
Authenticate your access to various areas of our Website.
Recognize you when you return to our Website.
Track when you respond to surveys.
DecodeTek’s third parties may use JavaScript to collect IP addresses from our Visitors and our hosting provider may also collect server logs. Information gathered through these automated means may be associated with the personal information you previously submitted on our Website.
How We Use Information Collected
We may use information that we collect about Visitors for the following purposes:
To present our Website and its contents in a suitable and effective manner for you and for your computer.
To diagnose and resolve technical problems with our Website.
To improve our Website.
To provide you with information, products, or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including without limitation, our Website Terms of Use.
To notify you about changes to our Website or obtain any required consent.
To allow you to participate in interactive features of our Website when you choose to do so.
For industry analysis, benchmarking, analytics, marketing, and other business purposes.
To track your browsing behavior, such as the pages you visited over time.
If you ask us to contact you about goods and services that may be of interest to you, we may use your personal information or permit selected third parties to use your personal information to provide you with such services. Visitors may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by DecodeTek. For more information, see Communication Preferences and Choices below.
How We Share Information Collected
We may disclose personal information that you provide to us via this Website, to the following third parties:
In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case personal information held by us about our Visitors will be among the assets transferred to the buyer or acquirer.
We may also disclose your personal information to third parties to:
Comply with any court order or other legal obligation.
Protect the rights, property, or safety of DecodeTek or others.
We do not sell, rent, or trade information collected through the Website with third parties for their promotional purposes.
Data Location
DecodeTek stores and processes all data within data centers located in the United States.
Communication Preferences and Choices
We provide certain choices regarding the information Visitors provide to us. We have created mechanisms to provide you with the following control over your information when using our Website. If you do not wish to have your email address used for promotional purposes by DecodeTek, you may withdraw consent at a later time by clicking on the “unsubscribe” link located in the emails sent by DecodeTek.
Choice
You should review this Privacy Statement carefully because if you do not agree with our practices, your ultimate choice is not to use the Website. Remember, by using any part of our Website, you accept and agree to our privacy practices.
SERVICES
How We Obtain Information
As described below, we collect several types of information about our customers, including:
General information, including a Customer’s company name and address, and the Customer’s representative’s contact information (“General Information”) for billing and contracting purposes.
Information and correspondence our Customers and Users submit to us in connection with Expert Services or other requests related to our Service.
Information we receive from our business partners in connection with our Customers and Users use of the Service or in connection with services provided by our business partners on their behalf, including the configuration of the Subscription Service
Quantitative data derived from our Customers and Users' use of the Subscription Service, for example, and without limitation, the number of active roles within a Customer’s instance. All data collected, used, and disclosed will be in aggregate form only and will not identify Customer or its Users
Server logs in support of the Subscription Service.
Cookies
When you use the Subscription Service, we use cookies to:
Track session state in the Subscription Service.
Route a browser request to a specific node when multiple nodes are assigned.
Authenticate your access to the Subscription Service.
Recognize you when you return to the Subscription Service.
Cookies must be enabled in order to use the Subscription Service. A User may, however, refuse to accept the “remember me” cookie, which will then require a User to provide their username and password to log into the Subscription Service.
How We Share Information Collected
We may disclose personal information that our Customers and Users provide to our Service, to the following third parties:
In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution, or liquidation), in which case personal information held by us about our customers will be among the assets transferred to the buyer or acquirer.
We may also disclose your personal information to third parties to:
Comply with any court order or other legal obligation.
Protect the rights, property, or safety of DecodeTek, our Customers, Users, or others.
We do not share, sell, rent, or trade information collected through the Service with third parties for their promotional purposes.
Customer Data
We may use/share Customer Data to provide the Service, including updating and maintaining the Subscription Service and providing Implementation and Support Services. Notwithstanding anything else to the contrary in this Privacy Statement, we will not use, disclose, review, share, distribute, transfer or reference any Customer Data except as permitted in the Customer Agreement or as required by law.
Communication Preferences and Choices and Accessing and Correcting Your Personal Information
Since each customer is in control of what information, including any personal information, it collects from its Users, how that information is used and disclosed, and how that information can be changed, Users of the Subscription Service must contact the applicable Customer administrator with any inquiries about how the Customer uses and discloses personal information and how to access or correct personal information contained in Customer Data.
To access or correct any personal information Customer has provided as part of the General Information, the Customer should contact their account representative.
GENERAL
Security Statement
DecodeTek maintains reasonable and appropriate measures to protect the personal information obtained through the Website and in connection with the Service from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Third-Party Websites and Applications
This Website may link to websites that are not owned or controlled by DecodeTek. As such, this Privacy Statement does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the Website. In addition, Customers and other third parties, including our business partners and consultants, may develop applications (including Mobile Applications) or provide services to you or other third parties using our Service. This Privacy Statement does not apply to information collected by Customers, our business partners, and other third parties or third-party applications (including Mobile Applications) or services, even if this information is collected using our Website or Service. This Privacy Statement also does not cover the use or disclosure of any information stored in the Subscription Service when hosted by the Customer.
Changes to Our Privacy Statement
DecodeTek reserves the right to update or change this Privacy Statement from time to time. If we make material changes to this Privacy Statement, we will notify you through an appropriate online notice (and obtain your consent where required by applicable law). Your continued use of the Website or Service is deemed to be acceptance of any updates or changes we make to this Privacy Statement and as such, we ask that you review the Privacy Statement periodically for any updates or changes that we may have made.
Contact Information
To ask questions or comment about this Privacy Statement and our privacy practices or if you need to update, change or remove your information, contact us at: info@decodetek.com